Customer Service

Shipping

We ship Worldwide.

Products are generally shipped within 24 to 72 hours of receipt of the full payment. Some fabrics take longer to ship. This is clearly mentioned in the fabric description should this be the case.

Please always examine your package immediately upon receipt so as to ensure the integrity of the packaging and its contents. Our contact information appears just below. Many times when we package fabrics we put layers of tissue paper around the fabric before the plastic sleeve, which is sometimes mistaken for the fabric that was ordered. Please OPEN your package to see your fabric to verify its contents and integrity.

Phone at: (915) 587-0200
Email: info@iluvfabrix.com
Address: iluvfabrix.com (Division of Fabric Love LLC)
4584 Ripley Drive, Building 10
El Paso, Texas, 79922
United States

Sales Terms

All Sales are final. Please purchase a sample (we offer samples at very reasonable prices) if you are not entirely confident in your fabric purchase, as there are no returns or refunds. You can purchase a Sample of most of our products. It is initiated from the Fabric Details page.

Also, we cannot guarantee your fabric when purchased will be from the same dye lot as your sample, if your fabric purchase is initiated more than 2 weeks beyond the purchase of your sample. Dye lots are normally close but each dye lot is different. Please check with us if you are not sure of your dates before you make your fabric purchase.

We are confident you'll find our products to be of the highest quality. If however your are not completely satisfied with a product, please contact us by phone and email. The email must clearly delineate the issue and be accompanied by pictures. We will endeavor to rectify the problem if both possible, and deemed appropriate.

It is up to the sole discretion of iluvfabrix.com / Fabric Love LLC. to decide whether your purchase qualifies for any sort of remedy. Should iluvfabrix.com / Fabric Love LLC. accept a return (at iluvfabrix.com’s sole discretion), we will generate and provide you with a Return Authorization Number. No fabric return will be accepted by our warehouse without a Return Authorization Number marked and clearly visible on the outside of the return package. Any fabric returned without such a number will not be accepted and will be returned to the sender at the sender’s expense.

If a return is authorized by iluvfabrix.com / Fabric Love LLC., all return shipping costs and customs duties or taxes, if any, are to be paid in their entirety by the purchaser, unless otherwise agreed to in advance of the return by iluvfabrix.com / Fabric Love LLC. Depending on the nature of the issue, iluvfabrix.com / Fabric Love LLC. may be unable to provide any sort of rectification. However, as we do want to keep our customers happy, we always endeavor to find a mutually agreeable solution to the problem which may, in certain cases, allow for the return of a fabric, usually accompanied by a modest restocking fee. In these cases we generally provide the customer with a website credit for the purchase of another fabric of their choice. Our website credits are usable for one year from the date of your original fabric purchase.