We ship Worldwide.
Products are generally shipped within 24 to 72 hours of receipt of the full payment. Some fabrics take
longer to ship. This is clearly mentioned in the fabric description should this be the case.
Please always examine your package immediately upon receipt so as to ensure the integrity of the
packaging and its contents. Our contact information appears just below. Many times when we package
fabrics we put layers of tissue paper around the fabric before the plastic sleeve, which is sometimes
mistaken for the fabric that was ordered. Please OPEN your package to see your fabric to verify its
contents and integrity.
Phone at: (915) 587-0200
Address: iluvfabrix.com (Division
of Fabric Love LLC)
4584 Ripley Drive, Building 10
El Paso, Texas, 79922
All Sales are final. Please purchase a sample (we offer samples at very reasonable prices) if you are
not entirely confident in your fabric purchase, as there are no returns or refunds. You can purchase a
Sample of most of our products. It is initiated from the Fabric Details page.
Also, we cannot guarantee your fabric when purchased will be from the same dye lot as your sample, if
your fabric purchase is initiated more than 2 weeks beyond the purchase of your sample. Dye lots are
normally close but each dye lot is different. Please check with us if you are not sure of your dates
before you make your fabric purchase.
We are confident you'll find our products to be of the highest quality. If however your are not
completely satisfied with a product, please contact us by phone and email. The email must clearly
delineate the issue and be accompanied by pictures. We will endeavor to rectify the problem if both
possible, and deemed appropriate.
It is up to the sole discretion of iluvfabrix.com / Fabric Love
LLC. to decide whether your purchase
qualifies for any sort of remedy. Should iluvfabrix.com / Fabric Love
LLC. accept a return (at
discretion), we will generate and provide you with a Return Authorization
Number. No fabric return will be accepted by our warehouse without a Return Authorization Number marked
and clearly visible on the outside of the return package. Any fabric returned without such a number will
not be accepted and will be returned to the sender at the sender’s expense.
If a return is authorized by iluvfabrix.com / Fabric Love
LLC., all return shipping costs and
customs duties or taxes, if any, are to be paid in their entirety by the purchaser, unless otherwise
agreed to in advance of the return by iluvfabrix.com / Fabric Love
LLC. Depending on the nature of
the issue, iluvfabrix.com / Fabric
Love LLC. may be unable to provide any sort of rectification.
However, as we do want to keep our customers happy, we always endeavor to find a mutually agreeable
solution to the problem which may, in certain cases, allow for the return of a fabric, usually
accompanied by a modest restocking fee. In these cases we generally provide the customer with a website
credit for the purchase of another fabric of their choice. Our website credits are usable for one year
from the date of your original fabric purchase.